America has a new generative AI chatbot. Well, not really, but President Trump is pushing for citizens to stop clicking through government websites and just ask a chatbot.
On Tuesday, the White House launched a revamped America.gov, an AI-powered portal meant to be a single front door to the federal government. Trump signed an executive order establishing America.gov during the event, describing the site as “a restoration of America’s founding promise.”
It works like most AI chatbots. You enter a query (strictly related to the federal government), and the chatbot searches it up. According to the site, America.gov searches information across roughly 29,000 government websites and returns answers based on official federal sources.
Ask America.gov what powers it has, and you won’t get far. When Mashable asked which language models it runs on, the chatbot replied: “I do not publish which language models power America.” (Yes, it calls itself “America.”)
U.S. Chief Design Officer Joe Gebbia was more forthcoming on TV. He told CNBC’s “Squawk Box” that the site is powered by artificial intelligence from Google’s Gemini and Elon Musk’s Grok.
How does America work?
While an ambitious search engine, there’s not much you can do with it. The site’s About page describes the launch as Phase 1, focused on making it faster to access government information. Phase 2 is slated for 2027 and will add the ability to apply, enroll and track progress directly in the chat. Every answer, the site says, links back to the official government page it came from.
Credit: Mashable screenshot
The administration plans to expand the tool so people can begin or complete tasks such as renewing passports, enrolling in Medicare, checking student-loan information and reserving federal campsites. The site also says it will eventually help users find federal jobs, and a mobile app is on the roadmap. Those features are all promised for next year.
For now, the site advertises a handful of features:
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Answers in English, Spanish, or French.
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Voice input through a microphone icon.
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Step-by-step guidance on tasks like passport renewals.
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Help reading government documents. Users can upload a PDF of a form or letter, and the site says personal information will be automatically removed.
Naturally, one might have privacy concerns with a Trump-admin-backed AI chatbot. The site’s “Why you can trust” section on the About page says it doesn’t retain conversations, though some answers may be cached for up to 2 hours. Additionally, you don’t need an account, and it says that it doesn’t save names or IP addresses.
Those privacy features are well and good. How safe the website will be when users can eventually input personal, identifiable information for passport and medicare applications remains to be seen. The Guardian found in June that sites already deployed by the team behind America.gov were using commercial tools to track user behavior and data. Those tools did not appear to comply with the Privacy Act.
What is America?
Speaking of who designed the website, America.gov is the flagship product of the National Design Studio (NDS). The studio was created by Executive Order 14338, which Trump signed on Aug. 21, 2025, to redesign how the public interacts with government online. The site itself is operated by the General Services Administration (GSA), the agency that handles much of the federal government’s technology.
Both organizations have deep ties to Elon Musk’s controversial “Department of Government Efficiency.” That endeavor was quietly dissolved in May after Musk departed the executive office during a feud with Trump.
The GSA was one of DOGE’s earliest and hardest-hit targets. The agency dismissed more than 1,000 employees and set a goal of cutting staff by 63 percent in its Public Buildings Service division. DOGE also shut down 18F, a technology consulting unit within the GSA. Ironically, 18F was a team of government technologists focused on making federal websites easier to use.
AI chatbots have been part of the GSA’s story ever since. In early 2025, DOGE rolled out a custom AI-powered chatbot, GSAi, to around 1,500 government workers as it continued to slash the federal workforce. One employee at the time told WIRED the tool gave “generic and guessable answers.”
NDS, meanwhile, has become what WIRED called a landing pad for DOGE veterans. The studio is led by Gebbia, the Airbnb cofounder and longtime Musk associate who joined DOGE in February 2025. Like DOGE, it sits inside the Executive Office of the President.
According to WIRED, NDS’s head of engineering is Edward Coristine, the DOGE staffer known as “Big Balls,” who was 19 when he joined the government. Akash Bobba, another young engineer from DOGE’s early core, moved over as well. WIRED also reported that NDS jobs don’t appear on USAJobs, the federal government’s hiring portal.
One engineer interviewed by Coristine told WIRED the process felt like it had no real structure. According to the engineer, Coristine pitched the job as a search for “hardcore engineers who can ship.” At the time, the engineer said, Coristine told them the roughly 30-person NDS team didn’t include a machine-learning engineer.
What can America talk about?
The administration says Americans can trust America because every answer comes “straight from the source.” But on its first day, the answers tend to avoid anything politically inconvenient.
In Mashable’s testing, it declined to answer questions that weren’t directly related to federal government topics.
When Mashable asked who won the 2020 election, the chatbot said Joe Biden did. When asked whether Trump is in the Epstein files, the answer was yes. PBS NewsHour got the same results, finding that the site confirmed Trump’s name is in the Epstein files and that Biden beat him in 2020. Appearing in the files is not itself evidence of wrongdoing, and Trump has denied any. The chatbot declined to comment on the U.S. stance on Israel and Palestine.
Credit: Mashable screenshot
The AP notes that when Trump spoke at the launch event on Tuesday, the site was changing its answers. When asked again by the AP about the 2020 election, America replied that it couldn’t answer “political questions.”
PBS News wrote that America said Barack Obama’s 2009 inauguration drew more people than Trump’s first inauguration in 2017. On the election question, Mashable can confirm that the America chatbot still says Biden won the 2020 election. Regarding the inauguration attendance claim, America told Mashable that Obama drew 1.8 million people to his 2009 swearing-in, but would not provide an attendance figure for either of Trump’s. “Trump’s January 20, 2025, swearing-in was held in the Capitol Rotunda, not on the Mall, so it is not comparable as an outdoor crowd,” the chatbot said.
On abortion, the chatbot gave a detailed response pertaining to laws in Texas. When asked for websites to access abortion drugs — legal to mail to Texas under its “shield laws” — the chatbot refused, stating that it can’t give legal advice.
With Phase 2 set to launch in 2027, the America chatbot’s ambitions include handling Americans’ personal information and documents, such as Social Security numbers and birth certificates, to help them apply for passports and medical care. Whether Americans hand that information to a chatbot built by DOGE alumni and powered in part by Musk’s AI may depend on who they trust to run it.
Source: https://mashable.com/tech/trump-admin-launches-america-gov-ai-chatbot
